Terms of Service

Last Updated: 24.February 2026

1. Introduction and Scope

These Terms of Service (“Terms”) govern the use of the website www.egress-eg.com and all freight forwarding, logistics, customs brokerage, relocation, warehousing, and related services (collectively, the “Services”) provided by Egress International Freight (“Egress”, “we”, “us”, or “our”), a company established and registered in Cairo, Egypt, with its principal office at 6 Road #9 (B), Maadi, Cairo 11431, Egypt.[3]

By using this website, submitting a quote request, or engaging Egress for any Services, the Client (“you”, “your”) agrees to be bound by these Terms. These Terms apply in addition to — and do not replace — any individually negotiated service agreement, quotation, or contract between Egress and the Client.

2. Definitions

• “Cargo” means the goods, merchandise, or personal effects accepted by Egress for carriage, storage, or handling.
• “Client” means any person, company, or entity that engages Egress for Services or uses this website.
• “Consignment” means a shipment of Cargo under a single transport document.
• “Services” include but are not limited to: air freight forwarding, sea freight forwarding (FCL/LCL), land transportation, customs clearance, cargo insurance arrangement, warehousing, project logistics, and moving/relocation services.
• “Standard Trading Conditions” means the FIATA Model Rules for Freight Forwarding Services as adopted and/or modified by Egress.

3. Services Provided

3.1. Egress acts primarily as a freight forwarder and logistics intermediary. Unless expressly agreed otherwise in writing, Egress acts as an agent and not as a carrier. The actual transportation of Cargo is performed by third-party carriers under their own terms, conditions, and liability regimes.[14]

3.2. Services offered include:

• Air Freight: Priority handling for time-sensitive and high-value cargo, with direct connections to major international hubs and priority clearance at Cairo Airport
• Sea Freight: FCL and LCL services connecting Egypt to the USA, Europe, and Asia
• Land Transport: Local distribution and heavy-haulage with refrigerated, flatbed, and specialized vehicles
• Customs Clearance: In-house customs brokers at Cairo Airport and Alexandria Port, including NAFEZA/ACI pre-clearance procedures
• Cargo Insurance: Arrangement of cargo insurance through licensed insurers
• Project Logistics: Heavy lift, oversized cargo, and complex multi-modal transport solutions
• Moving & Relocation: Household and diplomatic relocation with white-glove packing and documentation
• Warehousing: Bonded, climate-controlled storage facilities in Cairo

3.3. Egress reserves the right to subcontract any part of the Services to third-party carriers, agents, or service providers.

4. Quotations and Contract Formation

4.1. All quotations provided by Egress are non-binding offers valid for the period stated therein, or if no period is stated, for thirty (30) calendar days from the date of issue.

4.2. A binding contract is formed when: (a) the Client accepts a quotation in writing (including email); or (b) Egress issues a booking confirmation; or (c) Egress takes possession of the Cargo — whichever occurs first.

4.3. Quotations are based on the information provided by the Client. Any changes to cargo dimensions, weight, nature, origin, destination, or required services may result in revised pricing.

4.4. All prices are quoted in the currency stated and are exclusive of duties, taxes, customs fees, surcharges, port charges, and any government-imposed levies unless expressly stated otherwise.

5. Client Obligations

5.1. The Client shall provide complete, accurate, and timely information regarding the Cargo, including but not limited to: description, weight, dimensions, value, nature (including any hazardous or dangerous characteristics), origin, destination, and all documentation required by applicable law.[12]

5.2. The Client warrants that: (a) it is the owner or authorized agent of the Cargo; (b) the Cargo does not contain prohibited or illegal substances; (c) the Cargo is properly packed and labeled; (d) all customs declarations are truthful and complete.

5.3. The Client is responsible for ensuring compliance with all applicable export control laws, sanctions, and import regulations of the origin, transit, and destination countries.

5.4. For shipments to/from Egypt, the Client acknowledges the mandatory NAFEZA/ACI requirements and shall provide all necessary documentation (ACID number, commercial invoices, packing lists, certificates of origin, bills of lading) within the timeframes required by Egyptian customs authorities.[16][13]

6. Payment Terms

6.1. Unless otherwise agreed in writing, payment is due within thirty (30) calendar days from the date of invoice.

6.2. Egress reserves the right to require advance payment or a deposit before commencing Services, particularly for new clients or high-value shipments.

6.3. Late payments shall incur interest at the rate of 1.5% per month or the maximum rate permitted by Egyptian law, whichever is lower.

6.4. Egress has a general lien on all Cargo, documents, and funds in its possession, custody, or control for all sums due from the Client for any reason whatsoever.

6.5. All bank charges, currency conversion fees, and transfer costs shall be borne by the Client unless agreed otherwise.

7. Limitation of Liability

7.1. As Agent: Where Egress acts as an agent (which is the default unless expressly agreed otherwise), its liability is limited to loss or damage caused by its own negligence in the performance of its duties. Egress shall not be liable for acts, omissions, or defaults of any carrier, sub-contractor, warehouse operator, or other third party.[14]

7.2. Liability Caps: In any event, Egress’s total liability for any single claim or series of connected claims shall not exceed:

• Air Freight: The lesser of (a) 19 SDR per kilogram of gross weight of the Cargo lost or damaged (per the Montreal Convention) or (b) the declared value of the Cargo
• Sea Freight: The lesser of (a) 2 SDR per kilogram of gross weight or 666.67 SDR per package (per Hague-Visby Rules) or (b) the declared value of the Cargo
• Road Transport:33 SDR per kilogram of gross weight (per CMR Convention) or the declared value, whichever is lower
• All other Services: The lesser of (a) the fee charged by Egress for the specific Service giving rise to the claim or (b) the market value of the Cargo at the time and place of the loss or damage, subject to an aggregate maximum of USD 50,000 per event

7.3. Excluded Losses: Egress shall not be liable for: (a) indirect, consequential, or special damages; (b) loss of profit, business, or revenue; (c) delay unless a specific delivery date was guaranteed in writing; (d) loss or damage arising from the Client’s failure to comply with its obligations under these Terms.

7.4. Time Limits for Claims: All claims must be notified in writing to Egress within fourteen (14) calendar days of delivery (for damage or partial loss) or within twenty-one (21) calendar days of the expected delivery date (for total loss or non-delivery). Legal proceedings must be commenced within nine (9) months of delivery or expected delivery.

8. Insurance

8.1. Egress can arrange cargo insurance on the Client’s behalf through licensed insurers. Insurance is arranged only upon the Client’s express written request and is subject to the terms, conditions, and exclusions of the insurer’s policy.

8.2. Unless cargo insurance has been expressly requested and confirmed, the Client bears all risk of loss or damage to the Cargo, subject to the liability provisions in Section 7.

9. Dangerous Goods

9.1. The Client must declare in writing any Cargo that is or may be classified as dangerous, hazardous, inflammable, radioactive, or otherwise harmful, before tendering such Cargo to Egress.

9.2. Failure to properly declare dangerous goods shall render the Client strictly liable for all loss, damage, penalties, fines, and costs arising from such failure.

10. Force Majeure

10.1. Neither party shall be liable for failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to: war, armed conflict, terrorism, civil unrest, epidemics, pandemics, natural disasters, port closures, canal blockages, government orders, embargoes, sanctions, strikes, labor disputes, power failures, cyberattacks, or disruptions to global supply chains.

10.2. The affected party must notify the other party promptly and take reasonable steps to mitigate the impact. If a force majeure event continues for more than sixty (60) calendar days, either party may terminate the affected service without penalty.

11. Cancellation and Refund

11.1. Cancellation by Client: The Client may cancel a booking subject to the following:

11.2. Cancellation by Egress: Egress reserves the right to cancel or refuse any shipment if: (a) the Cargo is misdescribed, undeclared, or prohibited; (b) the Client fails to provide required documentation; (c) continuation of the Service poses a safety, legal, or security risk; (d) the Client is in breach of any payment obligation.

11.3. Refunds: Approved refunds will be processed within thirty (30) business days to the original method of payment. Any third-party costs already incurred and not recoverable by Egress will be deducted.

11.4. Relocation Services Cancellation: For moving and relocation services, cancellation fees may differ and will be specified in the individual relocation agreement.

12. Intellectual Property

12.1. All content on this website — including text, images, graphics, logos, and software — is the property of Egress International Freight or its licensors and is protected by Egyptian and international copyright and intellectual property laws.

12.2. No content may be reproduced, distributed, or used for commercial purposes without prior written consent.

13. Confidentiality

13.1. Both parties agree to keep confidential all commercial, financial, and operational information exchanged in connection with the Services, except where disclosure is required by law, regulation, or court order.

14. Governing Law and Jurisdiction

14.1. These Terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt.

14.2. For disputes arising from international carriage, the liability regime and jurisdiction provisions of the applicable international convention (Montreal Convention, Hague-Visby Rules, CMR Convention) shall prevail over these Terms to the extent of any conflict.

14.3. All other disputes shall be submitted to the exclusive jurisdiction of the competent courts of Cairo, Egypt, unless an alternative arbitration clause has been agreed in writing.

14.4. Alternative Dispute Resolution: For commercial disputes, either party may propose arbitration under the rules of the Cairo Regional Centre for International Commercial Arbitration (CRCICA).

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely achieves the economic purpose of the original provision.

16. Amendments

Egress reserves the right to amend these Terms at any time. Amendments take effect upon publication on this website. For existing contracts, the Terms in force at the time of contract formation shall apply unless both parties agree to updated terms.