Service Delivery Policy

Last Updated: 24 feb, 2026

1. Overview

Egress International Freight provides freight forwarding, customs clearance, warehousing, and relocation services connecting Egypt with global markets. This policy outlines how services are delivered, general timelines, and communication practices.[4]

2. Service Process

2.1 Quote Request and Acceptance

1. Client submits a quote request via the website, email, or phone
2. Egress provides a detailed quotation within 24–48 business hours (standard) or same-day for urgent requests
3. Client accepts the quotation in writing (email confirmation is sufficient)
4. Egress issues a booking confirmation with a reference number

2.2 Documentation Requirements

For all international shipments, the following documentation is typically required:

• Commercial invoice (original + copies)
• Packing list
• Certificate of origin (where required by destination country)
• Bill of lading or airway bill (issued by Egress or carrier)
• ACID number (mandatory for imports/exports through Egyptian customs via NAFEZA)[12][13]
• Any special permits (dangerous goods declarations, health certificates, etc.)

2.3 Estimated Transit Times

All transit times are estimates and may be affected by customs clearance, port congestion, weather, carrier schedules, and regulatory requirements.

3. Tracking and Communication

• Account Manager: Each client is assigned a dedicated account manager as a single point of contact
• Real-Time Tracking: Shipment status updates are provided via email and phone. Tracking numbers are provided once cargo is booked with the carrier
• Proactive Updates: Egress notifies clients of any delays, route changes, or documentation issues as soon as they arise

4. Customs Clearance

Egress maintains in-house licensed customs brokers stationed at Cairo International Airport and Alexandria Port. Pre-clearance procedures are used to minimize delays. Clients are responsible for ensuring their documentation is complete and accurate. Any duties, taxes, or fees imposed by customs authorities are the Client’s responsibility unless expressly agreed otherwise.[4]

5. Warehousing and Storage

Egress operates bonded, climate-controlled warehousing facilities in Cairo. Storage charges are billed separately and vary by duration, cargo type, and space requirements. Free storage periods (if applicable) are specified in the quotation.

6. Service Area

Egress provides services to and from all major global trade routes, with particular expertise in Egypt–Europe, Egypt–USA, Egypt–Asia, and intra-Middle East/Africa corridors. Domestic services cover all Egyptian governorates.